Overseas Agent Policy and Technical Capability Requirements of Ningbo Zhouxin International Trade Co., Ltd.

I. Preface
Ningbo Zhouxin International Trade Co., Ltd. (hereinafter referred to as "Zhouxin Company") is committed to becoming a global leading provider ofbearing solutions. We seek to establish long-term, stable, and mutuallybeneficial strategic partnerships with overseas agents who share our values andpossess outstanding capabilities. This document aims to clarify the basicframework of cooperation, the rights and obligations of agents, particularlythe technical competency requirements for agents, to ensure the higheststandard of service and support for customers.

II. Agency Cooperation Model andBenefits

1. Cooperation Model: Adopt exclusive regional agency or exclusive industry agency models. Specific regional/industry scopes are clearly defined in the Agency Agreement.
2. Agent Benefits:
• Price Advantage: Enjoy competitive agency discounts and annual sales rebate policies.
• Market Protection: Rights to market development and customer protection within the agreed-upon region.
• Technical Support: Access to comprehensive product training, technical documentation, selection software, and on-site technical assistance from the manufacturer.
• Marketing Support: Manufacturer-provided product samples, brochures, participation in joint marketing activities, and digital marketing support.
• Priority Supply: Priority order processing and allocation rights for scarce products.
• Credit Terms: Receive payment term support based on cooperation performance.

III. Core Obligations and Requirementsfor Agents

1. Performance Commitment: Commit to a minimum annual purchase volume and develop an active and feasible market expansion plan.
2. Market Investment: Establish a professional sales and technical team and invest resources in local market promotion.
3. Standardized Operations: Uphold the TranShaft brand image, adhere to unified pricing systems, and refrain from selling counterfeit or competitively conflicting products.
4. Information Feedback: Regularly submit market reports, sales forecasts, inventory data, and competitor dynamics.
5. Customer Service: Establish a comprehensive customer service system and respond promptly to customer needs.

IV. Technical Capability Requirementsfor Agents (Core Section)
Agents must possess or commit to developing the following technicalcapabilities to ensure professional service for end customers:

A. Technical Team Configuration

1. Essential Positions: At least one full-time or core part-time Technical Sales Engineer. This personnel must have a background in mechanical engineering or related fields and be able to understand the basic principles of bearing applications.
2. Ideal Configuration: Establish a small technical department, including Application Engineers and After-Sales Service Engineers.

B. Core Knowledge and TrainingRequirements

1. Product Knowledge: Must be proficient in the structure, designation, tolerance/clearance, and lubrication methods of Axis Company’s full product range (e.g., deep groove ball bearings, spherical roller bearings, tapered roller bearings, thrust bearings, bearing housings, etc.).
2. Application Knowledge: Understand typical application scenarios and common failure modes of bearings in key industries (e.g., motors, fans, pumps, conveying equipment, metallurgy, mining, etc.).
3. Selection Capability: Able to use manufacturer-provided selection catalogs, calculation software, or online tools to assist customers in preliminary bearing selection and life calculation.
4. Mandatory Training: Key technical personnel of agents must participate in the manufacturer’s annual product and technical training (online/offline) and pass assessments. New agent personnel must complete entry-level certification training.

C. On-Site Service and Fault DiagnosisCapability

1. Installation and Maintenance Guidance: Able to correctly guide customers on bearing installation (press-fit method, heating method), disassembly, lubrication, and daily maintenance procedures.
2. Basic Fault Analysis: Capable of identifying common bearing failure modes (e.g., fatigue spalling, wear, corrosion, electrical erosion, installation damage, etc.) and collecting failure samples to provide preliminary analysis reports to the manufacturer for in-depth diagnosis.
3. Measurement Skills: Equipped with basic measuring tools (e.g., calipers, micrometers) to perform simple verification of bearing dimensions.

D. Inventory and Logistics ManagementCapability

1. Safety Stock: Maintain manufacturer-recommended safety stock based on market forecasts to ensure rapid supply of commonly used models.
2. Warehouse Management: Warehouse environment must meet bearing storage requirements (clean, dry, shock-proof) and implement advanced inventory management systems (e.g., FIFO - First In, First Out).

V. Manufacturer’s Technical Support forAgents

1. Training System: Provide a three-tier training system—online product modules, on-site application workshops, and factory in-depth training.
2. Technical Support Hotline/Platform: Establish dedicated technical consultation email/online systems for quick response.
3. Joint On-Site Service: For major projects or complex faults, the manufacturer may dispatch engineers to conduct on-site service jointly with agents.
4. Technical Database: Provide access to a comprehensive digital library of product drawings, CAD models, installation videos, technical white papers, etc.

VI. Evaluation and Audit

1. Annual Evaluation: The manufacturer will conduct an annual comprehensive evaluation of agents based on four dimensions: sales performance, market expansion, technical capabilities, and customer feedback.
2. Technical Audit: Conduct on-site audits of agents’ technical capabilities, warehouse management, and service quality every two years or as needed.
3. Result Application: Evaluation results will serve as the basis for adjusting agency authority, renewing agreements, and providing additional support. Agents with persistently substandard technical capabilities will be required to rectify within a specified timeframe.

VII. Supplementary Provisions
This policy is an integral part of the Overseas Agency Agreement.Specific terms are subject to the officially signed agreement between bothparties. Axis Company reserves the final right to interpret and amend thispolicy.

Attachment: Self-AssessmentForm for Potential Agents’ Technical Capabilities